Key points from article :
Ontrak Health, a leader in AI-powered healthcare solutions, has announced the integration of MyndYou’s virtual care assistant, Eleanor, to enhance support for its behavioural health members. Eleanor uses conversational AI to engage patients over the phone, triage their needs, and facilitate connections to behavioural, medical, or social care resources. This collaboration builds on a successful pilot program where Eleanor helped re-engage 38% of participants with Ontrak’s evidence-based behavioural health coaching services.
Eleanor operates by conducting human-like conversations to remind patients of appointments, check on their health, and identify risks. Its AI can detect nuances in speech—such as tone or pauses—that might indicate health concerns, enabling timely interventions. Unlike other AI systems, Eleanor is designed for safety and accuracy, with clinicians validating its findings to minimize errors. This technology helps healthcare providers reduce costs, improve quality scores, and address social determinants of health (SDOH).
The partnership exemplifies how cutting-edge AI can support overburdened healthcare teams. For instance, in a separate implementation, Eleanor helped a large healthcare network engage 89% of patients after hospital discharge in a wellness program, identifying risks and preventing emergency readmissions. Such results demonstrate Eleanor’s potential to extend care teams and ensure timely, effective support for patients. This innovative approach underscores the growing role of AI in advancing value-based care.
