Key points from article :
A new NHS-approved digital platform, Flok Health, is launching this year to provide same-day video appointments with an AI physiotherapist for patients with musculoskeletal issues, aiming to reduce waiting times and clinician pressure.
This first-of-its-kind platform has been approved by the Care Quality Commission as a registered healthcare provider, and initial trials show promising results with improved symptoms and reduced waiting lists.
While some experts express concerns about AI's ability to replicate the nuanced skills of human physiotherapists, Flok Health claims its AI provides individualized care pathways based on patient feedback and symptoms.
The platform has also been granted medical device clearance under MHRA regulations for fully automating the triage, assessment, and treatment of back pain, and is scheduled to launch with NHS partners this summer.
