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A new AI-powered virtual receptionist named Cassie is transforming the way patients engage with healthcare systems across the U.S. Developed by Humanate Digital, a startup of Texas A&M University, Cassie is designed to handle administrative tasks such as patient check-ins, medical records requests, and form guidance. Unlike traditional kiosks or chatbots, Cassie interacts in a human-like manner, speaking over 100 languages — including American Sign Language — and using facial recognition to mimic and respond to users' emotions. This emotional intelligence helps build comfort and trust, especially in sensitive medical contexts.
The idea for Cassie was sparked during the COVID-19 pandemic as a training tool for remote workers. As AI technology advanced, especially through partnerships like the one with NVIDIA, Cassie evolved into a versatile digital assistant capable of real-time, intelligent conversations. Cassie’s success led Humanate to win the grand prize at the 2025 Texas A&M New Ventures Competition, securing $35,000 in funding and multiple investment offers. The company is also developing a child-friendly avatar named Oliver, designed to guide children through medical procedures in a more engaging and less frightening way.
Beyond its technological novelty, Cassie addresses a critical pain point in healthcare: administrative overload and staff shortages. These challenges are particularly acute in smaller or rural clinics, where high turnover rates and low pay make hiring difficult. Cassie can work around the clock without fatigue, freeing clinicians to focus more on direct patient care and improving operational efficiency in financially stretched facilities.
Ultimately, Cassie represents more than just an AI tool — it exemplifies how agentic AI can be deployed to make healthcare more accessible, efficient, and patient-centered. With positive feedback from users, especially older patients who appreciate the ease of interaction, Humanate’s technology could mark a turning point in how administrative healthcare services are delivered.
