Key points from article :
A new public opinion poll by Ipsos UK reveals that people in Britain are generally open to the use of artificial intelligence (AI) in the National Health Service (NHS), particularly when it comes to practical and preventative applications. The findings, based on two surveys conducted in March and April 2025 among over 2,000 adults aged 16 to 75, suggest widespread comfort with AI being used to remind patients about follow-up appointments (61%), identify early signs of illness through wearable devices (48%), and assess risk of chronic disease (48%).
While many anticipate a positive impact from AI in areas such as faster diagnoses (49%), improved administration (49%), and easing the workload of NHS staff (48%), there is more hesitation when it comes to AI taking over more patient-facing roles. For example, 34% of respondents were uncomfortable with AI handling routine patient queries, even if it allows GPs to focus on more complex cases.
Overall, the British public is cautiously optimistic: 37% see AI in healthcare as a major opportunity, while 20% view it as a risk, and 31% say it offers both in equal measure. Although enthusiasm is strongest for behind-the-scenes applications, public opinion remains mixed on whether AI will improve the quality of patient care.
